Long-form work on the problems that sit underneath a plan. No gated fluff, no vendor talking points. Everything here comes out of real engagements.
What happens to the systems your operation runs on after the person who built them is gone.
Most operations run on at least one system nobody owns. A co-op student built a scheduling tool three summers ago. A retiring planner left behind the workbook that sets safety stock. A VAR wrote a custom screen during the ERP rollout and moved on.
Nothing breaks on the day they leave. That is the problem. The failure is quiet and it arrives later, the first time the tool needs to do something it was not built to do.
This paper works through one documented case where that cost a client 150 hours a year from a tool that was already built and already paid for, then lays out why it happens, what it costs, and the four questions to ask about anything your operation depends on.
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The application was finished and unusable, because the team that built it was gone before anyone found out it did not work.